Elite Sportsbook and such of its affiliated companies are licensed and regulated by certain federal and state regulatory authorities (collectively, the “Regulators”) for the purposes of operating and offering real-money Internet-based, mobile application-based and/or retail-based sports wagering services (“Services”). Elite Sportsbook has entered into an agreement with Betworks (US) LLC and such of its affiliated companies and other vendors and providers (collectively, the “Provider”) as its provider of certain of the Services to you as set out in the[End User License Agreement (“EULA”).
We are committed to maintaining the confidentiality of the personal information collected by us, utilizing information security technology and procedures, in accordance with applicable laws and requirements of the Regulators.
Mobile Gambling: You are reminded that you may only participate in sports wagering if you are physically present in the state of Iowa and in compliance with regulatory requirements for access and use the Services, the Online Software and the Software. If you wish to use the Services via a device (a personal desktop, laptop computer, mobile device or any other device or equipment (each a “Device”)), you will be required to consent to the use of location-based services by us (or through third parties acting on our behalf) or other operating software information that can be derived from your Device (which may include, but is not limited to, your IP address, Wi-Fi connection, GPS data and cookies data), to detect your geographic location. If you do not permit your location to be known, we will not be able to provide the Services, the Online Software and the Software to you.
Ongoing Data Capture: In addition, when you use the Services, the Online Software and the Software, we capture and store certain personal information, including, but not limited to, information on your activity on the Online Software, information held on the Device(s) you use and information required by the Regulators, to allow us to enhance the Services, the Online Software and the Software that we provide to you. We also use ‘cookies’ and our ‘cookie’ policy is explained below.
Data Retention: We retain your personal information for as long as necessary for the purposes of the Operator, which includes, but is not limited to, any period of historic retention that may be required for regulatory purposes. Should you close (or if we shut down) your wagering account with us, we will retain your personal data for such necessary period of time to allow us to meet our regulatory and legal obligations and defend ourselves against any claims. All customer information will be securely erased from hard disks, magnetic tapes, solid state memory and other devices before the device is properly disposed of by the Operator.
Purposes: We, together with our affiliates and third parties providing services to us or to you on our behalf, will use your personal information for the purpose of conducting our business and providing the Services, the Online Software and the Software to you as well as to ensure that you are not using any prohibited third party software or tools. Specifically, this includes the following purposes, but we also reserve the right to use your personal information for any other purposes that are reasonably ancillary to the business of providing you with wagering products and services:
Specific Disclosures: We may also be required to disclose your personal information as follows:
General Disclosures: In addition to the specific examples of disclosures listed above, we may disclose your personal information to our employees, employees of other companies of or affiliated with Operator, our agents and to third party service providers who use your personal information to provide products and services to us in relation to you being a user of our Services.
Credit References: Where you fail to reimburse us for any chargebacks, denial or reversal of deposits you make, we may give details of your accounts and how you manage them to Credit Reference Agencies (“CRA”). The CRA will record the outstanding debt. This information may be supplied to other organizations and records will remain on the CRA file for six (6) years after the date of the chargeback, denial or reversal of payment. The information will be used by the CRA to prevent crime, fraud, money laundering, verifying your identity if you, your partner other members of your household, your business or financial associates apply for other credit facilities, monitoring the operation of accounts you may hold, making decisions for credit, credit related or other facilities, tracing your whereabouts, recovering debts that you owe, statistical analysis and system testing.
In the course of making a deposit, Users will need to provide deposit method information. This information in conjunction with your other personal information might be used to clear or carry out financial transactions executed by you on the Online Software. You are required to advise us of, and update on your wagering account with, any relevant changes to your personal information.
What Can You Do? You should also play your part in protecting your personal information. Your login credentials are confidential and you are obliged to keep your login credentials secret and confidential at all times and to use your best efforts to protect their security, secrecy and confidentiality.
Legally Required Disclosures. Due to the legal, regulatory and security environment in which we operate, we may be required, under certain circumstances, to disclose personally identifiable information about our Users and we may not be permitted to inform you that we have done so. We will use reasonable endeavors to limit such disclosure to the following: (a) where we believe in good faith that we are required to do so in response to a subpoena, warrant or other legal process or obligation upon us; or (b) where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce our rights. Further, we can, and you authorize us to, disclose your User identification, name, date of birth, street address, city, county, post code, country, phone number, email, account activity, transactions, transfers to and communications with other Users and details of financial instruments used to deposit and withdraw, to our third party agents or official government and self-regulatory bodies as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of money-laundering, fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.
Marketing. Subject to your consent, we may use your email address and phone number for the purpose of sending you news, promotions and other marketing offers from us, strictly in relation to our products and services. If you no longer wish to receive marketing communications, you can easily unsubscribe by following the opt-out instructions included in the marketing communication that you receive or by contacting Customer Service for assistance.
Third Party Offers of Goods and Services. Where you have provided us with your consent to do so, we may also share your email address and phone number with third parties so that they may send you offers of their products and services. You may request at any time not to receive such offers by contacting Customer Service for assistance. If you request not to receive these offers we will remove your details from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you will need to unsubscribe separately from marketing communications sent by partners who have received your contact details from us prior to your request to be removed from these lists.
Publicity. We will only use your name and details in publicity materials with your written consent.
Right to Request Information About You. We aim to keep our information about you as accurate as possible. You can contact us at any time to review, change, obtain a copy of your information or have your details altered or corrected in accordance with your rights under applicable law. In this event, we may require evidence of and be satisfied as to your identity before we take any requested action. You can contact us to update your information by contacting Customer Service for assistance. We may, in certain circumstances, levy a small charge to cover the cost of administration regarding any request made by you in this regard or deal with your query in accordance with applicable law.
Additional Rights. In relation to your personal data you may:
Please note that if we close or if you request us to close your wagering account for any reason, your personal details will be retained for such period as may be required under applicable anti-money laundering regulations or other license and/or regulatory requirements. Additionally, you acknowledge and agree that if you request the foregoing, that your access and use of the Services, the Online Software and the Software may be limited, blocked and/or terminated.
Cookies are text-only strings of information that are downloaded to Device when you visit a website. They are then sent back to the originating website on each subsequent visit or to another website that recognizes those cookies.
Please see: www.allaboutcookies.org for information about what cookies are and what they do. Review the functionality of your browser to determine how you can turn off cookies or control which cookies are set on your Device.
Certain services including GeoComply, will make use of your location data. If you use such services, you consent to us transmitting, collecting, maintaining, processing and using your location data in order to provide and improve location-based services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. Additionally, you acknowledge and agree that if you request the foregoing, that your access and use of the Services, the Online Software and the Software may be limited, blocked and/or terminated.
We are happy to provide you with further information on how we protect and use your personal information. Please contact Customer Service for more details.
The licensed operators of the sports wagering website are Elite Hospitality Group, LLC d/b/a Elite Sportsbook, whom provides online sports wagering services to Riverside Casino & Golf Resort, LLC, Rhythm City Casino, LLC, and Grand Falls Casino Resort, LLC.
[email protected] or 1-844-5238 (ibet)
You may also contact one of our casinos should you have any questions or concerns:
Riverside Casino and Golf Resort: https://www.riversidecasinoandresort.com/contact.html
Rhythm City Casino Resort: https://www.grandfallscasinoresort.com/contact.html
Grand Falls Casino Resort: https://www.grandfallscasinoresort.com/contact.html